At Mikado India, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please read the following guidelines to understand our return process:
1. Eligibility:
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 07 days from the date of purchase.
- Certain items such as perishable goods, personalized or customized products, and final sale items are not eligible for return.
2. Return Process:
- To initiate a return, please contact our customer service team via email at sales@mikadoindia.com or by phone at +91 891464-04380.
- Please provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return your item(s).
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Please ensure that the item(s) are securely packaged to prevent any damage during transit.
4. Inspection and Refund:
- Once we receive your returned item(s), our quality control team will inspect them to ensure they meet our return eligibility criteria.
- If the returned item(s) meet our criteria, we will process your refund within 2-3 business days.
- Refunds will be issued to the original method of payment used for the purchase.
- Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
5. Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item(s).
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- We will arrange for a replacement or refund, depending on the availability of the product and your preference.
- Please provide photographic evidence of the damage or defect to expedite the resolution process.
7. Return Policy Updates:
- We reserve the right to update or modify our return policy at any time without prior notice.
- Any changes to our return policy will be posted on this page, and the effective date will be indicated at the top of the page.
For any further assistance or inquiries regarding our return policy, please don’t hesitate to contact our customer service team. Thank you for shopping at Mikado India!