At Mikado India, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction. Please review the following guidelines to understand our refund process:
1. Eligibility for Refunds:
- Refunds are eligible for items that are unused, undamaged, and returned in their original packaging.
- To be eligible for a refund, items must be returned within 07 days from the date of purchase.
- Certain items such as perishable goods, personalized or customized products, and final sale items are not eligible for refunds.
2. Initiating a Refund:
- To request a refund, please contact our customer service team via email at sales@mikadoindia.com or by phone at +91 81464-04380
- Please provide your order number, the reason for the refund request, and any relevant details about the item(s) you wish to return.
- Our customer service team will guide you through the refund process and provide you with a return authorization (RA) number, if applicable.
3. Refund Processing:
- Once we receive your returned item(s) and verify that they meet our refund eligibility criteria, we will process your refund within 5-7 business days.
- Refunds will be issued to the original method of payment used for the purchase.
- Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
4. Return Shipping Costs:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Please ensure that the item(s) are securely packaged to prevent any damage during transit.
5. Partial Refunds:
- In some cases, partial refunds may be granted for items that are returned in a used or damaged condition, or if they are missing parts or accessories.
- The amount of the partial refund will be determined based on the condition of the returned item(s) and will be communicated to you by our customer service team.
6. Refund Policy Updates:
- We reserve the right to update or modify our refund policy at any time without prior notice.
- Any changes to our refund policy will be posted on this page, and the effective date will be indicated at the top of the page.
If you have any further questions or concerns regarding our refund policy, please feel free to contact our customer service team. Thank you for shopping at Mikado India!